Troubleshooting Online Errors

If you work in Ticketing or Development, there is no doubt that you've gotten a call or email from a consumer who is having trouble using your website. You've probably seen errors such as "Delivery Method is Invalid", "Can't secure seats at this price level" or "Donation Amount must be more than $XX.XX" and you've contacted Customer Support to help.

In this session, we'll give you tips on how to troubleshoot the most common issues, from helping a fan log into their account, to understanding what specific error messages mean. Join us to learn the tools you need to fix basic errors, and when to reach out to Customer Support for assistance.