Access Toolkit
Excited to dive into scanning tickets?
Our toolkit is here to refresh your knowledge and finely hone your troubleshooting skills, ensuring you’re at the top of your game.
Plus, we’ve curated various resources to ensure you’re fully equipped and operationally ready to host memorable events at your venue. Get ready to elevate your expertise and create incredible experiences!
Please note we'll continue to add content related to Access Management.
Last Updated June 2024.
Access Pass
Paciolan's Access Pass processing allows for magstripe card delivery and general admission seating (students, donors, and clubs) across multiple seasons. Review the functionality, setup process, management, and troubleshooting for this helpful tool that can add efficiency to your event-day operations.
Timed Entry
Timed Entry reduces lines and overcrowding, improves patron experience, and makes events safer by controlling inflow. By staggering entry, venues can implement social distancing guidelines by setting entry times and/or entry locations based on the section/row the seats are located. Your patrons see the time and/or location information on digital tickets and updates automatically once added to digital wallets.
Timed Entry allows you to control the flow of incoming patrons by setting entry times and locations to display on patrons’ digital tickets. This tool enables organizations and venues to manage maximum capacity, reduce long lines and overcrowding, and particularly in this day and age, apply social distancing measures.
Reporting
Barcode Inquiry gives operators the ability to search on a barcode to view the corresponding account, ticket details, and scan results.
The Scan Dashboard gives you valuable insights to your traffic behavior and scan performance. With scan data, you can understand attendees' entry patterns by timing, location, price level, and customer type, and more.
Access Management Setup
Now is the time to ensure your access management systems and equipment are in great shape to welcome your fans. Watch this session to refresh your knowledge and troubleshooting skills.
A guide to the best practices for maintaining your scanning equipment during the off-season and prepping for events
Reset a previously valid unscanned barcode that was reprinted to valid status, allowing the ticket to be scanned
The process used for manually sending barcodes and miscellaneous items to the Access Management (AM) system. When a barcode is created or voided and AM is online for the event’s facility, tRes automatically sends the data to the AM system.
Device Purchase and Repair
Open case on the PAC Community Portal to purchase equipment
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Outline what you need – number of units, network specifications, shipping address, etc.
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Paciolan Purchasing Department will send quote for goods.
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Once accepted, there is typically a 4-week turnaround time for equipment to be configured and shipped.
Purchase
Open case on the PAC Community Portal for any repair issues
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Include make, model and
serial number of the unit(s) along with description of the issues. -
The Paciolan Access team will provide information regarding shipping.
Repair
Please note we'll continue to add content related to Access Management.
Last Updated June 2024.
ALL-IN-1 is a smart ticket to simplify your digital wallet. Add each ALL-IN-1 for a combo item once per seat, and it will automatically update the pass in the consumer's wallet to the next event.