Let us help you get the most from your technology investment. By partnering with you every step of the way, we provide a variety of services that span your venue’s complete needs. Whether you need consulting, financing, outsourcing, support or education, we will partner with you to help you achieve your goals.
Our consultants provide business consulting and implementation services through our internal methodology. It consists of a process for managing your programs and projects to help you achieve your goals. Our services include:
- Business consulting and reporting
- Consulting practices and methodology
- Solution implementation
- Implementation support services
Client satisfaction is a critical success factor to us. Our methodology assigns an executive sponsor and maintains regular and interactive client contact. This keeps our focus client-centric enabling us to drive the latest product development strategies in venue enablement to you.
We have a dedicated staff of highly-trained experts ready to serve you. Our installation teams work under the direction of professional project managers. Once your software is installed and you are fully operational, our customer service team supports your daily operations with a full suite of enabling tools making your experience as smooth as possible.
Our call center staff is comprised of experienced customer advocates ready to answer all your questions. The call center accepts support requests by market such that subject matter experts sensitive to your specific requirements can help you quickly and effectively. Incorporating best-in-class procedures and tools within the services organization supports our goal of eliminating common errors and sharing best practices.
Client Partners and eCommerce Services
Our Client Partner organization has the expertise to optimize your ticketing strategies, which in turn, will increase fan and patron usage, revenues and overall satisfaction.
The Client Partners and eCommerce teams are best thought of as an extension to your box office, marketing and ticketing teams. These team members have the expertise to provide you with a wide range of skills including:
- Site optimization techniques
- Campaign management best practices
- eCommerce techniques to fully leverage your ticketing and fundraising system.
With our hosted solution there is no software or hardware to buy, install, maintain, or upgrade, enabling venues to concentrate on their core business and completely remove the responsibility of system maintenance. Our hosted model also allows venues to reduce the financial burden of system upgrades by taking advantage of a single, predictable pricing structure.
The professional services team manages system implementation and provides training to help venues build and maintain their ticketing system.