View our on-demand Webinar anytime!

» View Recorded Webinar

You will learn:

There is no cost to attend this educational webinar. You can attend online from your desk.

** Mac users, please use either Safari or Firefox. Google Chrome is not supported by the WebEx technology.

Panelist
	Mike Wilcox – Chairman and CEO, Wilcox Financial / Wilcox Sports Management

» View Recorded Webinar

We are seeking an operations focused account specialist with strong communications skills to work directly with our customers to provide guidance and training to maximize usage on their eCommerce sites. This role will focus on providing consultation on web site efficiency as well as the management of the operations of our customer’s eCommerce web sites. The position will tap into your creative side by coordinating the look-and-feel changes, implementation and support of new features and functionality of the websites. The ideal candidate will also possess the analytical skills to create transactional reports to determine sales volume, prep and monitor Internet real time ticket sales for all online events, and be a dedicated problem solver.

This individual will have the opportunity to take ownership of issues and drive them to resolution in a timely fashion and handle multiple projects simultaneously in a fast paced, results oriented environment.

• Consult with clients to ensure adoption of eCommerce initiatives
• Train and support clients in the implementation of all applicable online features and functionality
• Act as ongoing resource for clients’ day-to-day operational needs online
• Work with Client Partners and clients to maximize online transactional revenue
• Coordinate all HTML changes and test to ensure accurate implementation
• Ensure post upgrade web site functionality
• Manage on sales including:
• Consult with customers regarding best practices for event set-up and testing
• Ensure the client’s web site is ready to handle the anticipated on sale load
• Coordinate with Technical Operations and HTML to satisfy all the client’s requests
• Monitor on sale traffic
• Run transactional reports to track on sale pacing and success
• Participate in a post mortem discussion and data analysis if needed
• Perform troubleshooting, analysis, and problem solving as necessary to ensure reliable operations
• Apply knowledge, experience and expertise to identify and deploy solutions for our customers

What is required of you:

• Bachelor’s degree in business or computer science from an accredited college
• 2 + years experience on the Paciolan software solution
• Intermediate to expert level knowledge of the Microsoft Office Suite, Internet Explorer and the Internet itself
• Ability to multitask in a fast paced environment
• Excellent written and verbal communication skills
• Engage, foster and support the team atmosphere
• Proven success in developing and maintaining effective business relationships

Nice to haves!

• Experienced in HTML, CSS, and JavaScript
• Certification in the area of Customer Focused Technical Support
• Experience with eCommerce practices and trends

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 2+ years ticketing on the Paciolan software solution?
2. YES / NO: Have you earned a Bachelor’s degree in business or computer science from an accredited college?
3. YES / NO: Do you have experience with HTML, CSS, and JavaScript?
4. To be considered, please list your salary requirement.

» Apply for this position

Paciolan is seeking an Implementation Consultant to be a key member of our Professional Services Team. The ideal candidate will possess in-depth product knowledge with Paciolan’s ticketing and/or fund raising software and knowledge of the customers’ business practices within the ticketing industry. This role is key to the organization as it enables the successful implementation of Paciolan’s technology in the client’s organization by providing training and consulting throughout the project life cycle. The ideal candidate will thrive in a fast paced environment and be a self starter.

What the position involves:

• Work with Project Manager and Business Consultant to create project plan
• Build agendas in advance of onsite work and creates status/trip reports on a timely basis
• Attend all project status meetings
• Provide all training to client in project lifecycle
• Provide training and consulting for Statement of Work Engagements
• Work within project plan timeline and communicate with project manager if project deadlines are in jeopardy or circumstances will cause a deadline to be missed
• Supply consistent communication with all project team members on all project items

What is required of you:

• Minimum two years experience with Paciolan Software
• Bachelor’s degree preferred
• Ability to consult with the client on setup and use of Paciolan software
• Proven track record of developing clear and concise functional form specifications for standard programs
• Demonstrated ability to resolve complex application problems
• Strong interpersonal skills including the ability to effectively work with people in immediate team and other departments
• Adaptability, flexibility and the ability to succeed in a dynamic, fast paced environment
• Proven success in handling multiple projects and balancing multiple priorities
• Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail
• Ability to travel 70-80% to client and customer sites

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 2+ years of experience with Paciolan software?
2.  YES / NO: Have you earned a BA / BS in a related concentration?
3. YES / NO: Do you have experience consulting with clients on setup and use of Paciolan software?
4. To be considered, please list your salary requirement.

» Apply for this position

View our on-demand Webinar anytime!

»View Recorded Webinar

 

Participants learn best practices spanning:

Panelists
	Mark Hodgkin - Director of Digital Media
	Andy McNamara – Assistant Athletic Director, Athletic Communications
	Chris Syme – Chairperson, CoSIDA New Media and Tech Committee

 

»View Recorded Webinar

Paciolan is seeking a Business Consultant to be a key member of our Professional Services team. This is a critical role within the organization and will be working hand in hand with our customers and clients. This is an ideal opportunity to join our team, providing guidance, expertise and services to ensure all special projects and Access implementations exceed our customer’s expectations. The ideal candidate will enjoy being in a hands on role, thrive in a fast paced environment and be a self-starter.

What the job includes:

• Assisting with implementations directly related to Paciolan’s software systems & Access Product Solution.
• Identifies, documents and develops strategy for data conversion, reporting, data feeds, etc.
• Develops clear and concise functional form specifications for custom programs and/or data conversions with approval from project manager.
• Builds/configures reporting modules from a detailed design and defines procedures for installing and running reports.
• Consulting with client on implementing new Access system including re-design of patron traffic to events, recommend changes to operational business practices, present recommendations to Senior Management at client site.
• Configuration of Access equipment and SQL & wireless Access Point installation
• Direct all support personnel at client site for ‘go-live’ Access event(s).
• Planning work within the scope of the project
• Contributing to the allocation of work between the client and Paciolan.
• Proactively soliciting feedback from the client
• Conducting and/or contributing to project reviews
• Developing relationships with a variety of people from all levels in the client organization
• Lead and setup meetings and conference calls with key client staff to determine the business needs that must be met by the implementation project
• Mapping of business process requirements to standard product functionality
• Complete all project tasks by due date and use designated project management tools
• Communicate and provide status updates to project manager as necessary
• Provide frequent status updates to client throughout the implementation project
• Provide customer documentation
• Escalate all client issues not resolved  to the project manager as necessary

What is required of you:

• Hands-on experience with Paciolan implementations, software functionality, and data structure
• Familiarity with Paciolan Access Management solution
• Familiarity with client business needs in ticketing, fundraising, access management, CRM, etc.
• Proven success in effectively working with people in immediate team, other departments and/or external partners
• Flexibility and adaptability to keep up with changing demands and environment
• Proven track record of successfully handling multiple projects and balancing multiple priorities
• Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail.
• Basic knowledge and understanding of SQL and Unix
• Familiarity with PDA device configuration, PDA O/S, wireless Access Points and barcode technology is a plus!
• Ability to work independently with minimal supervision
• Ability to travel 70-80% to client and customer sites as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have working knowledge of Paciolan Access Management solution?
2. YES / NO: Are you capable of 70-80% travel to client and customer sites as needed?
3. YES / NO: Do you have hands-on experience with Paciolan implementations, software functionality, and data structure?
4. To be considered, please list your salary requirement.

» Apply for this position

IRVINE, Calif. and ATLANTA (April 3, 2013) – Paciolan, a leading provider of ticketing, marketing, fundraising and sales automation solutions for more than 500 live entertainment organizations, today announced that Ticket Alternative, a regional ticketing provider, has renewed its partnership with the company. In conjunction with the partnership, Ticket Alternative’s customers will continue leveraging Paciolan’s powerful infrastructure and new features, including the company’s Customer Relationship Management (CRM) system, mobile ticketing technologies and best-of-breed online ticketing services.

“Continuing our partnership with Paciolan enables us to offer unique solutions, encompassing high-end customer service, ticketing and mobile features to our growing client base,” said Iain Bluett, President of Ticket Alternative. “Only Paciolan offers us the flexibility and breadth of solutions that enable us to serve our clients and expand our business to partner with major organizations, including universities, festivals, arts and concert venues.”

Ticket Alternative will implement Paciolan’s CRM solution for Kennesaw State University (Kennesaw State), a recent client of Ticket Alternative. As a growing university, Kennesaw State recently announced the addition of Football to its athletics department and will in turn increase the university’s customer service efforts by utilizing the Paciolan CRM solution as an integral part of its donation building, priority seating and season ticket holder base. With a 360-degree view of its customers, Kennesaw State will be able to better serve its fans and customers by efficiently managing relationships with new and existing donors, as well as prospective season ticket holders.

As an early adopter of Paciolan’s mobile ticketing solutions, Ticket Alternative has developed a system of frictionless ticketing via mobile devices. Receiving 20 to 25 percent of its traffic on mobile devices, some Ticket Alternative clients saw more than 15 percent of all purchases via mobile. Additionally, Ticket Alternative is looking forward to offering its clients new features in the future, including Apple Passbook integration and mobile delivery with 2D barcodes.

Ticket Alternative clients utilize Paciolan’s eVenue online ticketing system that provides fully-branded and hosted e-commerce websites with a distinguished look to manage an individual brand while efficiently selling tickets with secure online services. The online solution also enables Ticket Alternative clients to pick their own seat through an interactive seat map of the venue.

“We’re pleased to make the Pick-A-Seat feature available to clients with reserved seating and we feel that their customers will enjoy having control in the seat selection process,” added Bluett. “When patrons have the opportunity to select their own seats they feel like they are getting a more personalized experience, especially if they are already familiar with the venue.”

Working closely with Paciolan, Ticket Alternative is a strategic partner of the Fox Theatre in Atlanta (Fox Theatre), one of Atlanta’s premiere venues that attracts over 750,000 annual visitors. Ticket Alternative leverages its resources to offer patrons of the Fox Theatre support from the Ticket Alternative call center and ticket distribution at 14 local Ticket Alternative outlets.

“We are pleased with our partnership and the success Ticket Alternative has achieved in growing its regional ticketing business by leveraging our venue enablement solutions,” said Dave Butler, chief executive officer of Paciolan. “We look forward to continuing to support Ticket Alternative and their many clients throughout the United States.”

###

About Ticket Alternative

Ticket Alternative tickets thousands of events and venues annually across the U.S. Based in Atlanta, with an international office in Tottenham, just outside London, Ticket Alternative can ticket almost every type of event, large or small, including concerts, sporting events, theater productions, festivals, and parties. Ticket Alternative’s range of services includes online ticket sales, an in-house call center, box office software, local ticket outlets, advance ticket sales including subscriptions and season tickets, donation and fund development, event marketing, access control, and event staffing. In 2012, the company added software development. Ticket Alternative is also one of the largest sellers of event wristbands and custom printed tickets. The company has made the Inc. 5000 list of fastest growing private U.S. companies for the past four years.

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

Date: Tuesday, May 21
Time: 10:00 – 11:00am PT (1:00 – 2:00pm ET)
» Register here

Donor Communication Best Practices Webinar

By attending this webinar you will learn best practices to:

There is no cost to attend this educational webinar. You can attend online from your desk.

** Mac users, please use either Safari or Firefox. Google Chrome is not supported by the WebEx technology.

Panelists
	Matt Borman – Associate Athletic Director for Development/Executive Director of Mountaineer Athletic Club, West Virginia University
	Kyle Knichel - Assistant to the Director of Development, United States Naval Academy
	Brock Wissmiller- Assistant Athletic Director for External Relations, Upper Iowa University
Register online for a free hour-long, online educational webinar
Co-hosted by:

IRVINE, Calif. and ATLANTA (March 27, 2013) – Paciolan, a leading provider of ticketing, marketing, fundraising and sales automation solutions for more than 500 live entertainment organizations, today announced that the company extended its partnership with Givex, a global technology company powering gift cards, omni-channel loyalty and cloud-based POS solutions, to offer gift card and e-gift card programs redeemable through any sales channel. Through this partnership, Paciolan clients will leverage a solution to provide customers with a seamless gifting and buying process, as well as opportunities to create customized, branded gift cards.

“Paciolan is one of our ticketing partners for Uptix stored value tickets and we’re very excited to expand this relationship by providing Paciolan’s 500-plus live entertainment organizations with redeemable gift cards,” said Debbi Blackburn, Vice President of Business Development for Givex. “The Givex gift card solution will allow numerous organizations to tailor a buying and gifting process for their customers to purchase live entertainment tickets.”

“We are delighted to expand our partnership with Givex to offer our teams and venues a gift card solution that creates additional revenue sources,” said Dave Butler, Chief Executive Officer of Paciolan. “By adding gift cards to our solutions, our clients are now able to provide customers with a simple platform to purchase sports and live entertainment tickets as gifts, and enhance their purchasing experience.”

Teams and venues leveraging the gift card solution will enable their customers to buy and gift tickets online or through any sales channel, creating a simple fulfillment method for each organization. By utilizing gift cards, customers are able to conveniently select events to attend and purchase tickets via online team and venue sales channels. Gift card users are also provided with an online account management feature to check balances.

In addition to providing a new revenue source to teams and venues, Givex can provide organizations with a fully-branded gift card that features custom artwork, logo and brand to create a personalized product. Producing custom cards will generate new opportunities for organizations to partner with retailers to expand their reach and increase sales opportunities with their distribution partners.

Givex is the leading provider of branded, closed-loop gift cards with over 165,000 installations worldwide and more than 450 point-of-sale vendors supported globally. Givex also offers over 250 reports for their gift card program, accessible to all organizations 24/7. Reports contain real-time data and customizable permission settings via an administrative portal that cover every aspect of each organization’s information.

###

About Givex

Givex is a global technology company powering gift cards, omni-channel loyalty and cloud-based POS solutions. Our core distinction is taking on the tough task of managing all aspects of the transaction to ensure companies can deliver maximum customer satisfaction. More than just digital marketing, the Givex platform is integrated with over 450 POS providers and helps build deeper customer relationships using smarter transactions. Givex allows companies to gain valuable insights from real-time transaction history, build sophisticated databases of customer information, and drive further transactions and spending.

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

Paciolan is seeking an experienced System Administrator to manage our lab infrastructure environment. This is a highly scalable, enterprise and N-Tire Web Centric application. The role involves working closely with the architecture and development teams to automate deployment as well as manage the infrastructure and deployment. The Systems Administrator plays a key role in the support of critical operational services such as security, system deployment, configurations and automation, monitoring, backup and recovery in a fast-paced, high volume environment. Excellent communication skills and strong customer service skills, along with the ability to work well in team settings are key factors for the successful candidate.

What the position involves:

• Ownership of on-time and high quality delivery of assignments
• Management of the lab deployment process end-to-end
• Validate deployment and configuration steps in the lab prior to production deployment
• Recreate deployment/production problems/issues in the lab
• Assist the development teams in configuration and troubleshooting system related problems
  
• Manage and monitor lab infrastructure
• Manage system updates and patches
• Participate in the architectural design, documentation and proposal
• Fully document and maintain lab infrastructure topology
• Effectively interface with key internal customers to set and manage expectations

What is required of you:

• Bachelor’s degree in Computer Science or related field, or equivalent work experience
• Perl and shell scripting knowledge
• Redhat and CentOS installation, configuration and OS background
• Installation and basic configuration of Oracle and/or MySQL, JBoss and Apache
• Comfortable in working both with minimal supervision as well as in a team environment
• Proven ability to effectively communicate, both orally and in writing, issues and recommendations to all levels of the organization

Skills that are a plus!

• Working knowledge of Network Attached Storage (NAS) such as NetApp
  
• Working knowledge of XEN hypervisor

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s degree in Computer Science or related field?
2. YES / NO: Do you have working knowledge of Network Attached Storage (NAS) such as NetApp?
3. YES / NO: Do you have working knowledge of XEN hypervisor?
4. To be considered, please list your salary requirement.

» Apply for this position

IRVINE, Calif. (Feb. 25, 2013) – Paciolan, an industry-leading provider of ticketing, marketing, fundraising and sales automation solutions to more than 500 live entertainment organizations, announced today that it has recognized University of California, Berkeley (Cal), PlayhouseSquare and the Fox Theatre Atlanta (Fox Theatre) as recipients of the company’s seventh annual Heroes Awards. Each organization was acknowledged for their industry-leading innovations and achievements at PACnet ’13, Paciolan’s annual community conference, held February 10-13 in Newport Beach, Calif.

“We are proud to honor Cal, PlayhouseSquare and the Fox Theatre with these prestigious awards to acknowledge their success in implementing innovative ideas and programs, achieving great success and results, and embracing thought-leading strategies and technologies,” said Paciolan chief executive officer Dave Butler. “These awards are a true testament to the organizations’ accomplishments over the past year leveraging Paciolan’s ticketing, marketing, fundraising and sales solutions to enhance customer relationships and maximize revenue opportunities.”

Cal was recognized as “Innovator of the Year,” which is given to the client who has implement the most innovating and creative programs, transforming their business and establishing themselves as an industry leader. Cal implemented “The Gold Standard Sales and Service Initiative” to build a relationship with each and every Cal fan and ensure they are the best customer service partner to all fans. Cal has employed a model of effective and proactive communication that is informative, transparent and timely in their commitment to focusing on listening and building customer relationships. The university has strived to preserve the history of the institution and its athletic programs, while also dedicating a service specialist for all season ticket holders and donors to maximize relationships with fans. Cal’s innovative program utilized forward-thinking initiatives, along with Paciolan-powered technologies, to create a successful customer service model to increase the fan experience and introduced a new standard within their community.

PlayhouseSquare captured the “Star of the Year” award, given to a client that has achieved great success and experienced outstanding results in the areas of marketing, ticketing or fundraising. PlayhouseSquare enjoyed a record-breaking year, embracing new solutions and technology to provide additional features and services for their organization, as well as their patrons. The performing arts venue implemented three new solutions from Paciolan, including the company’s Customer Relationship Management (CRM) system across their entire organization, Beta testing of Ticketing Intelligence for the performing arts market, and online pick-your-own seat for all seven of their reserved seat venues. PlayhouseSquare has continued utilizing dynamic pricing and also patron profiling to identify prospective season ticket holders, donors and lapsed renewing season ticket holders. Additionally, PlayhouseSquare incorporated Cleveland Playhouse and Cleveland State Performing Arts into the PlayhouseSquare family. Their record-breaking year saw PlayhouseSquare surpass 27,000 season ticketing holders, their largest Broadway base in the venue’s history, and a leading subscription base across the country.

The Fox Theatre Atlanta earned the company’s “Rookie of the Year” award, given to a newly installed client who has embraced new tools and technology to achieve outstanding success. The Fox Theatre truly embraced the venue-enablement model, implementing all of Paciolan’s suggested solutions within three-to-four months of going live with the company’s system. The Fox Theatre constantly strives to make the patron experience one that will retain customers and encourage lifelong relationships. The performing arts venue has developed thought-leading initiatives to sell more tickets, including Paciolan’s display ad retargeting, developed successful programs to retain and grow revenue, all while exhibiting overall excellence in ticketing and operations.

As well as presenting the seventh annual Heroes Awards, the company unveiled strategic plans for the upcoming year at the largest PACnet ’13 to date, including Paciolan’s industry-leading tools: Ticketing Intelligence data warehouse solutions, Paciolan 7.0, tGen 6.96 and its mobile eVenue feature, mobile ticketing, ticket resale and display ad retargeting.

###

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.