Paciolan is seeking an experienced IT Engineer who take responsibility for screening, referring and diagnosing internal inquiries and work requests as they relate to the maintenance of computers and related systems. This role will also be responsible for the overall network and telecom administration of the Irvine office including Windows Server Administration and end-user helpdesk support. This key support role will include taking ownership of help desk tickets received from employees and following through to resolution to ensure that the proper solution has been delivered. The ideal candidate will have a proven track record of providing first class customer service, possess a strong sense of urgency and thrive in a team oriented, collaborative environment.

What the position involves:

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems
• Solve problems on Window/Linux platforms with equal proficiency.
• Knowledge of Mac OS X a plus
• Provide accurate and timely logging of problems and resolution for problems in the Spiceworks (Helpdesk Ticket) system
• Document, maintain, upgrade or replace hardware and software systems
• Support and maintain user account information including rights, security and systems groups
• Administer the day-to-day operations of all Windows/Linux-based Servers
• Administer MS Exchange email according to Corporate IT Standards
• Ensure tape backup procedures are followed accordingly and proper backups are stored in a secure location on a regular basis
• Troubleshoot remote office employees’ PC issues as necessary
• Administer the day-to-day operations of telecommunications systems as well as telecom circuits
• Respond to telecom circuit outages, server outages and AC server outages, after-hours as needed
• Respond to major computer problems after-hours as needed
• Courteously obtain and convey concise problem information for external and internal service personnel

What is required of you:

• 3+ years experience in Information Technology, MS Windows NT network administration, help desk, or other computer technical positions
• Expertise with Windows 2000, 2003, and 2008 servers, Windows XP/7workstations
• Strong knowledge and experience with the following:
  • Network operations, software and hardware support
  • Network routing – specifically TCP/IP and subnetting
  • Email standards (SMTP, POP3, IMAP)
  • Telecommunications Systems –Avaya and Cisco VOIP systems
  • Network switching, bridging, routing, and security access control technology
• Expertise in Paciolan’s standard software packages (MS Office, MS Exchange/Outlook, Enterprise/e.Venue, etc)
• Possess Microsoft certification (MCSE, MCP)
• Must be available on an on-call basis – 24/7
• Excellent customer service skills including initial contact through problem resolution
• Strong problem solving skills; ability to visualize a problem and think abstractly to work through and solve it
• Exceptional interpersonal and communication skills, with a focus on rapport-building, listening, and questioning skills
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Project Management experience a plus!

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 3+ years experience in Information Technology, MS Windows NT network administration, help desk, or other computer technical positions?
2. YES / NO: Can you demonstrate expertise with Windows 2000, 2003, and 2008 servers, Windows XP/7 workstations?
3. YES / NO: Are you available on an on-call basis – 24/7?
4. To be considered, please list your salary requirement.

» Apply for this position

IRVINE, Calif. and KELOWNA, BC (May 1, 2012) – Paciolan, a leading provider of ticketing and marketing solutions for more than 500 live entertainment organizations, announced today that it has renewed its partnership with ticketing service provider, Select Your Tickets, until 2019. Select Your Tickets supports multiple venues in Kelowna and Victoria, BC, including Save-On-Foods Memorial Centre, Prospera Place, Rotary Centre for the Arts, and Kelowna Community Theatre. Since 2004, Select Your Tickets has been using Paciolan’s venue enablement ticketing services, which have allowed its regional ticketing clients to extend their brands and sell more tickets to current and potential customers.

“We fully believe in Paciolan, so there was no hesitancy in renewing our partnership,” said Marlon Weidlich, director of Select Your Tickets. “The company provides an innovative solution with excellent customer service and proven innovation that help us stay competitive and successful. From ticketing to marketing to social media, Paciolan delivers it all and has proven to be a one-stop center for our needs.”

Leveraging Paciolan’s venue enablement ticketing services, Select Your Tickets has become the predominant ticketing brand and regional provider spanning two major cities – Kelowna and Victoria, BC. The services allow its regional ticketing venues and organizations to better control their brand, manage the customer experiences, and build lifelong customer relationships, all while maximizing revenue streams.

“Paciolan has enabled us to expand our regional footprint and increasingly offer more services,” added Weidlich. “Using the company’s suite of services and products has helped us secure incremental revenues through incremental ticket sales, not only from our client organizations, but from their subsidiaries as well.”

True thought leaders, Select Your Tickets was an early adopter of Paciolan’s new Mobile Ticketing solution and Facebook Connect module. Integrated into their ticketing pages and primary website, the Facebook Connect feature allows customers to buy tickets and share events with friends through Facebook to capitalize on the social nature of live entertainment — all while delivering a brand-friendly buying experience. Working with Paciolan, Select Your Tickets has been able to sell 80 percent of its single tickets online.

“Paciolan’s mobile ticketing solution and Facebook Connect feature allow us to offer value-added services to our regional ticketing organizations, while also delivering enhanced services to their customers,” added Weidlich.

“It’s been wonderful to see the incredible growth and regional ticketing success Select Your Tickets has achieved by leveraging our venue enablement ticketing services,” said Dave Butler, chief executive officer of Paciolan. “As early adopters of our mobile ticketing and Facebook Connect solutions, Select Your Tickets continues to stay on the forefront of new and innovative technology to best serve their customers.”

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About Select Your Tickets

Select Your Tickets is a ticketing company that was created in 2004 by RG Properties Ltd to provide creative solutions for its 6000+ arenas in Kelowna and Victoria, BC. We are currently comprised of two offices, one in Prospera Place (Kelowna) and the other in Save-On-Foods Memorial Centre (Victoria). In addition, we have an outlet in Kelowna’s Capital News Centre, as well as outlets in the Coquitlam, Burnaby, and Maple Ridge Planet Ice locations.

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

IRVINE, Calif. (April 25, 2012) – Paciolan, an industry-leading provider of ticketing, marketing, and fundraising solutions to more than 500 live entertainment organizations, announced today that it has partnered with SSB Consulting Group and Kore Technologies to create a SQL-based data warehouse solution called Paciolan Ticketing Intelligence for its clients. Based on key performance indicators, Paciolan Ticketing Intelligence will provide Paciolan’s clients with real-time dashboards, cross-systems reporting and direct data warehouse access that can help them make critical, data driven business decisions. The solution is able to bring together information from multiple databases including the University foundation, merchandise, concessions, ticketing, marketing and fundraising sources. Armed with this data, teams and venues analyze sales and donation data, identify trends and tailor programs to maximize sales growth, enhance customer interactions and increase donation revenues.

“We remain laser focused and firmly committed to providing our clients with the most optimal solutions to help them efficiently run their organizations, increase revenue and be successful,” said Dave Butler, chief executive officer of Paciolan. “With Paciolan Ticketing Intelligence they will be able to better analyze data on fans, donors and customers, and make timely and impacting business decisions.”

Arizona State University Athletics is the first in college athletics to implement the smart analytics solution into their ticketing and fundraising systems.

“Paciolan Ticketing intelligence provides instant access to critical data, in real time that will help us better manage and measure our efforts through extensive reporting,” said Steve Patterson, athletic director of ASU. “This will enhance our ability to provide world class customer service to meet the needs of our fan base, while driving additional revenue.”

Paciolan Ticketing Intelligence enables organizations to integrate data from third-party systems, including data-append and lead-scoring services, as well as affiliated fundraising systems to provide sophisticated data analysis across a complex organization to aid revenue growth.

“We are excited about the opportunities to better understand and complement our sales and marketing programs,” said Steve Hank, Associate Athletic Director of ASU. “Now we can monitor our sales activity, compare fund development campaigns, and integrate marketing data into a single, visual dashboard to view progress and identify trends. This rich reporting will help us to cohesively manage strategic programs to better communicate internally and externally with our fan base.”

“We’re very excited to be partnering with Paciolan to provide its clients with our industry-leading data warehouse solution,” said Andrew Brodie, president of SSB Consulting. “With this solution, Paciolan’s clients will be able to quickly and easily analyze data and trends that can help them make better business decisions based on their unique needs. They can even view live reports through their mobile device including an iPad or smart phone for instant access to critical data.”

“Kore is pleased to be partnering with Paciolan and SSB as the MultiValue integration experts,” said Mark Dobransky, managing partner of Kore Technologies. “Using Kourier Integrator, our enterprise integration suite, we are able to provide near real-time updates to the SQL Server database used by the Paciolan Ticketing Intelligence solution.”

###

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About SSB Consulting Group

Strategic Solutions for Business (SSB) is based in Denver, Colorado. Our mission is to develop quality relationships with our clients by inspiring passion through our work ethic and enthusiasm. Our focus is to deliver high value to our clients with our software, skills, thought leadership, and involvement in the worldwide business community. SSB was born from the idea that consultants should be experts in what they do. Technology and management consultants should focus on one thing: helping their clients succeed. As such, we focus on the needs of our clients first and foremost.

Visit www.itbusinessconsulting.net for additional company information.

About Kore Technologies

Kore Technologies is a leading provider of enterprise integration, business intelligence and eCommerce Web solutions for MultiValue and Microsoft SQL Server databases. Founded in 1999 as a professional services and software development company, Kore specializes in providing business-to-business connectivity and best-in-class product integration with its flagship product–Kourier Integrator. Leveraging this technology, and Kore’s extensive experience with enterprise applications and database systems, Kore delivers solutions for integrating disparate applications, building data warehouses, and developing business intelligence solutions.

For more information about Kore Technologies, visit www.koretech.com.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

 
Arizona State University is using new ticketing technology to help streamline fundraising efforts tied to renovating Sun Devil Stadium.

The Pac-12 school is the first in Division I to use Paciolan’s Ticketing Intelligence, a data warehouse that consolidates information from ticketing, concessions, merchandise and university development systems into one platform.

Paciolan, Arizona State’s ticketing vendor, created the platform with business partners SSB Consulting and Kore Technologies.

Arizona State is raising funds for a refurb that will put a cover on Sun Devil Stadium. Photo by: FUTURE CITIES

Ticketing Intelligence was first adopted at the Rose Garden about two years ago, where ASU Athletic Director Steve Patterson was formerly the president and general manager of the Portland Trail Blazers.

In Tempe, as the school moves forward with a stadium renovation that could cost $300 million, athletic officials have direct access to real-time data on game days, enabling them to target their best customers for donations to the project.

As part of the system, Arizona State customized the technology to identify the school’s principal donors sitting inside the stadium. After their tickets are scanned, athletic officials receive a text message on their smartphone with those specific seat locations.

To gain more information on those individuals, ASU officials conduct a search through the Ticketing Intelligence Web-based service to view a list of their purchases at previous football games.

Accessing those complete profiles on season-ticket holders and other contributors gives an edge to ASU Associate Athletic Director Steve Hank in his attempts to set up one-on-one conversations with potential donors for the stadium renovation.

For example, knowing ahead of time that someone had bought an extra large Sun Devils polo shirt at the team store and a Coke at the concession stand at a previous game, Hank can arrive at a person’s seat with those items as an icebreaker for easing into talks about donations, he said.

“It is that moment of truth where you meet all the needs of the customer,” he said. “The real magic of this system is that it can take data from any source and make it available anywhere. I believe this is going to revolutionize college sports. It is the ultimate data collection system.”

The cost is about $12,000 to consolidate all systems tied to athletics and university operations into the Ticketing Intelligence platform, depending on the level of customization, said Dave Butler, Paciolan’s CEO.

Paciolan is providing the system to connect ticketing and athletic fundraising for free to its 500 college clients, Butler said. The additional fees to consolidate all systems cover Paciolan’s cost to pull together other databases for concessions and retail from third-party vendors and university development outside of athletics.

SBJ – Breaking Ground by Don Muret.
Published April 23, 2012, Page 1

Paciolan is searching for a creative, innovative Senior Manager of Social Media & Consumer Marketing to create high-touch consumer programs that drive transactions through social media channels, retargeting advertising, and other consumer marketing avenues. The successful candidate will be a committed power user of social media tools with a solid understanding of how to drive consumer and business engagement within online social networks. The position will own the responsibility for social media efforts from strategy and planning, to implementation and analysis; creating marketing strategies to assist live entertainment venues in reaching new customers and driving increased revenue. The position will also lead B2B community marketing initiatives including best practice sharing through webinars, community conferences, authoring white papers and building online community tools. The ideal candidate will thrive in a team environment, possess a positive, ‘can do’ attitude and be driven to achieve results.

What the position involves:

Areas of Focus…..

Social Media Marketing

• Provide strategic planning, support and recommendations to include social media as an important element of the marketing and business planning process.
• Manage all communications via social network channels targeting both consumers and Paciolan clients in the live entertainment industry.
• Monitor the corporate opportunities across social media channels including Facebook, Youtube and Twitter while identifying emerging trends and opportunities to achieve objectives.

Consumer Marketing Programs

• Manage retargeting campaigns for live entertainment clients to drive sales and yield high ROI.
• Cultivate business development opportunities with strategic partners including client web hosting companies, marketing agencies and partnerships to grow consumer reach.
• Evaluate and strategize with client marketing departments to optimize marketing mix to achieve elevated results.

Community Marketing

• Conduct training and outreach webinars, seminars and other efforts to productively leverage community marketing channels to communicate with clients and support business objectives.
• Create white papers, articles and author best practices to enable clients to better leverage consumer marketing strategies and trends to drive revenues.
• Create tools and turnkey programs for clients to maximize online transactions.

Team Management

• Manage social media and consumer marketing team members to achieve goals and objectives.
• Facilitates positive career path and team growth opportunities.
• Motivates and encourages team to work with other departments to execute strategies.

What is required of you:

• Bachelors Degree (MBA preferred).
• 3-5 years of social media marketing experience
• 5+ years of consumer marketing experience
• 5-7 years of B2B community marketing experience
• 5-7 years of management experience.
• Extensive experience running and managing online acquisition marketing campaigns.
• Strong expertise and hands on knowledge of digital experience launching and growing social networking programs.
• Proven track record of working with a variety of social media platforms including Facebook, Twitter and LinkedIn, Buddy Media experience is a positive.
• Experience with retargeting campaigns and other online commerce technologies.
• Strong ability to communicate to both internal and external customers in both written and oral form and to create compelling story angles and communications plans
• Experience integrating e-Commerce, m-Commerce, mobile Apps, and experience working with emerging technologies
• Strong quantitative and analytics skills.
• Clear understanding of return on investment (ROI) analysis.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelors Degree?
2. YES / NO: Do you have 3-5 years of social media marketing experience?
3. YES / NO: Do you have 5+ years of consumer marketing experience?
4. YES / NO: Do you have 5-7 years of B2B community marketing experience?
5. To be considered, please list your salary requirement.

» Apply for this position

Paciolan is looking for a Customer Service Manager to serve as a crucial member of the Customer Service management team and take ownership for maintaining superior service and customer satisfaction levels. The role will have direct management of primary group of Consultants and Application Specialists providing inbound/outbound call from clients, troubleshooting issues, consulting on applications and case resolution. This position will be responsible for Museums and Attractions, Distributors and Performing Arts clients. The ideal candidate will be a leader who possesses the ability to serve as a coach and mentor for their team.

What the job involves:

• Work with Team Lead to assign resources within department to achieve appropriate staffing levels for in bound calls
• Ensure that all S1 and S2 type cases are being handled within the appropriate time frame
• Ability to provide on-call management escalation after hours
• Create, maintain and provide weekly and monthly metric reports
• Handle customer escalation issues to closure
• Manage ACD system and provide management reports on both a weekly and monthly basis
• Recruit additional team members as necessary
• Successfully leads department initiatives
• Provide employee coaching, mentoring and performance review plans
• Provide input and direction on beta releases for Customer Service
• Continuously seek to broaden/deepen own skill set in ways that will add value to Paciolan
• Work across departments on client issues and participate in client calls with Client Partners as necessary
• Maintain a positive attitude at all times

What is required of you:

• 2+ years as a Customer Service team lead or management experience
• Paciolan software knowledge is a required
• Knowledge and expertise with coaching and developing employees
• Proven success and ability at defining both team and department strategic goals and objectives
• Demonstrated knowledge and expertise with corporate goals and strategies
• Strong ability to build rapport and positive working relationships with leaders across all across the organization

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 2+ years as a Customer Service team lead?
2. YES / NO: Do you have working knowledge of Paciolan software?
3. YES / NO: Do you have management experience?
4. To be considered, please list your salary requirement.

» Apply for this position

IRVINE, Calif. and GREENVILLE, N.C. (April 18, 2012) – Paciolan, the leading provider of ticketing, marketing, and fundraising solutions in college athletics, today announced that East Carolina University (ECU) will be continuing its 20-year partnership with the company. During this time, ECU Athletics, ECU Performing Arts, and Student Life events will continue to leverage the integrated box office and online ticketing, Fundraiser’s Advantage and email marketing solutions to serve its fans and customers through a single, on-campus system.

“It’s been great working with Paciolan for the past 20 years,” said Terry Holland, athletic director for East Carolina University. “Our partnership with Paciolan helps us to reach our goal of offering Pirate fans, students and donors the best services and technology available in college athletics.”

For the 2012 season ticket renewal process for football and basketball, ECU is leveraging the 3D stadium and arena venue visualization system through Paciolan’s partner, Ballena Technologies. Through a rich, interactive, digital venue, fans can preview, select, and purchase their season tickets, as well as view parking options available at each of the venues. ECU plans to add the integrated Ballena technology to soccer, baseball and softball this summer using a universal map that will feature drop down maps, directions and parking for each sport.

“We’re extremely proud to be able to offer our fans these additional seating and parking services through Paciolan’s partnership with Ballena,” said Scott Wetherbee, assistant athletic director, marketing and ticket operations, at East Carolina University. “Paciolan continues to help us achieve our goals on so many fronts as we continue to elevate the services we offer our fans.”

Leveraging Paciolan’s Access Management scanning system, which provides detailed data on game-day attendance, ECU has achieved 50 percent print-at-home delivery for all single tickets, which helps the university save mail costs and decreases will call lines. ECU has also leveraged their digital ticketing system to serve its 9,700 member “Student Pirate Club.” As a member, students are provided a bar-coded membership card that gives them access to every football game. This summer, ECU plans to move 100 percent of all student ticket sales online, making this process fully digital from end to end.

To complement its digital ticketing strategy, ECU recently developed a season ticket booklet, which included bar-coded season tickets, parking passes and Pirate Club memberships – all included in one, comprehensive booklet.

Using Paciolan’s Fundraiser’s Advantage solution, ECU is able to maximize its donor communications to increase contributions. Integrated with the ticketing system, ECU is able to offer enhanced customer services to its season ticket holders and donors. For example, using a point system, ECU rewards priority points to donors and season ticket holders who attend events.

“We’ve been very pleased with the many benefits of Paciolan’s fundraising solution, especially the transparency of the point system,” added Wetherbee. “We’re able to track these points, as well as all donations and past history, and easily display the information to our donors when they log into their accounts. There’s so much we’ll be able to accomplish as we continue to evolve and grow our fundraising efforts, which is very exciting to us!”

“We’re proud to be working with East Carolina University as they continue leveraging our proven technology solutions to consistently achieve success with their athletics initiatives,” said Dave Butler, chief executive officer of Paciolan. “It’s been a wonderful 20-year partnership filled with many exciting accomplishments, and we look forward to continuing this trend for many years to come.”

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About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

IRVINE, Calif. and CHAMPAIGN, Ill. (April 12, 2012) – Paciolan, the leading provider of ticketing, marketing, and fundraising solutions in college athletics, today announced its partnership renewal with University of Illinois (Illinois), which now includes Assembly Hall, the university’s on campus arena that supports popular Broadway series, concerts, and athletics events. With the partnership renewal, Illinois will be extending its suite of Paciolan technology solutions to include the company’s Access Management scanning and digital ticketing for football at Memorial Stadium and Assembly Hall. Working with Paciolan since 1981, Illinois is the company’s fourth customer.

“We are very pleased to continue our long-time association with Paciolan,” said Mike Thomas, director of athletics for University of Illinois. “The cutting-edge technology and great customer service has been a terrific asset in our relationship with our fans. We are excited about the Digital Ticketing aspect of the partnership, which will efficiently streamline our ticketing process and provide better service to our customers.”

By adding Paciolan’s Access Management for football at Memorial Stadium, and Assembly Hall, Illinois will learn who attended which games/events, identify what tickets were used and tailor marketing messages and offers based on attendance patterns.

“We are very excited to be offering our fans Access Management scanning, which will enhance their experience and provide the university with important marketing data,” said Jason Heggemeyer, assistant athletic director for ticketing for University of Illinois. “As we look to the future, we’ll be relying on Paciolan as we explore ticket transfer and resale options, as well as delivery to student IDs.”

Leveraging the Paciolan ticketing system, Illinois sold more than 50 percent of all season renewals online through Fightingillini.com. The ticket office also sold up to 70 percent of all single event tickets online.

“Online ticket sales have helped us gain more visibility with our fans and provided a convenient 24-7 outlet for them to purchase tickets,” added Heggemeyer.

Illinois also leverages Paciolan’s fundraising solution, tFund, which is integrated with its ticketing efforts. With tFund, Illinois can more efficiently manage donations, track donor interactions and recruit new donors.

“The integration of the donor component and ticketing is a huge benefit and really allows us to operate as a solid, cohesive organization,” added Heggemeyer. “Tying ticketing and development together helps us to manage premium seating and reward our donors and season ticket holders appropriately, which is very important to us.”

Illinois, which recently took over Assembly Hall’s ticketing operations, will combine the arena business into the university’s ticketing system to save costs and increase operational efficiencies, while creating new cross-sell packages, and promotional offers for Illini fans and arena customers alike.

“It’s been wonderful working with University of Illinois to help them grow their season ticket renewals and online single ticket sales,” said Dave Butler, chief executive officer of Paciolan. “By adding our Access Management scanning solution for football, at Memorial Stadium, as well as Assembly Hall, we look forward to seeing Illinois enhance efficiencies of their ticketing operations, while creating a richer experience for all Fighting Illini fans.”

###

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

View our on-demand Webinar anytime!

»View Recorded Webinar

Facebook Timeline and Social Media Best Practices

Webinar participants will also learn about:

• “Pin” newsfeed posts to the top of your Timeline for up to 7 days
• Leverage increased tab visibility
• Send fans direct messages

Panelists
	Matt Kautz – Director of Social Media and Consumer Marketing
	Jerry Rizzo – Social Media Manager
	Becca Watters – Marketing Manager

Co-hosted with Paciolan

IRVINE, Calif. and EAST LANSING, Mich. (April 10, 2012) – Paciolan, the leading provider of ticketing, marketing, and fundraising solutions in college athletics, announced today that Michigan State University (MSU) has signed a 10-year partnership renewal with the company. With the renewal, MSU will be implementing Paciolan’s Access Management for football, stadium-wide, as well as its Customer Relationship Management (CRM) solution. MSU has been working with Paciolan since 1988.

“Paciolan is a trusted partner that enables us to offer innovative services that enhance our relationship with our fans, season ticket holders and donors throughout every aspect of our operation,” said Mark Hollis, director of athletics for Michigan State University. “We look forward to leveraging new tools provided by Paciolan to continue to raise the bar for all Spartan fans.”

A proven athletics progam, MSU won a share of the 2011-12 Big Ten regular season basketball championship as well as the Big Ten Basketball Tournament. MSU also achieved its second back-to-back 11 win season in football and won the Big Ten Legends Division, which earned it a spot in the first ever Big 10 Football Championship game, followed by a victory at the Outback Bowl.

After successfully implementing Paciolan’s Access Management scanning for basketball and hockey, MSU plans to extend this process to include football, stadium-wide, for the 2012 season. Once Access Management is installed, Spartan fans will also be able to resell tickets, or transfer tickets online to friends or family, if they cannot attend a home football game.

MSU will also be adding Paciolan’s CRM solution, which will allow it to enhance its ticket sales efforts, and efficiently manage relationships with Spartan season ticketholders and donors. MSU will also be able to accurately document every transaction and enhance its communications process to provide personalized services for each Spartan fan.

By enhancing the online experience and leveraging the Paciolan ticketing system, MSU secured record online adoption rates, including selling 100 percent of all student season tickets online and delivering all of the tickets digitally to their student IDs. MSU also drove 60 percent of all their season ticket renewals online and sold nearly 70 percent of all single tickets through the Internet.

Last year, MSU partnered with Ballena Technologies to offer an online reseating process complete with a full 3D rendering of the Breslin Center along with integration into the Paciolan system to purchase tickets. Because the process was such a fan friendly experience, the MSU administration decided to implement the online Ballena/Paciolan interface to handle seat upgrades and changes for football, hockey and basketball for each season moving forward.

MSU is also the leading college athletics institution in the country in the area of online display ad retargeting, which serves online ticketing advertisements to fans that browsed an event, but didn’t purchase tickets.

“We’re thrilled with our retargeting results which allowed us to deliver timely ticketing offers to fans,” said Wendy Brown, assistant athletic director of ticket operations for Michigan State University. “Through this innovative marketing technique, we’ve generated over $225,000 in incremental revenue with a return on investment of $43 earned per every $1 spent.”

“Michigan State has a proven track record of success with its athletics initiatives, and we’re very proud to be working with such a great program,” said Dave Butler, chief executive officer of Paciolan. “It’s been very exciting working alongside them as they continue to conquer new territory leveraging our industry-proven ticketing, marketing and fundraising solutions. We look forward to implementing our Access Management scanning solution for football and to taking their customer engagement to new levels with our CRM system.”

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About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.