REPORTING FROM NEWPORT BEACH, CALIF. — PACnet wrapped Friday with one of its most successful runs to date, attracting over 600 attendees to the Marriott Newport Beach (Calif.) Resort & Spa, Feb. 13-15. The user conference, hosted by ticketing company Paciolan, brings together software clients, Paciolan staff members and solutions providers from the company’s growing network of service providers for a three-day confab of ideas and success stories.

“Our goal is to provide you information that grows your professional life and adds value to your organization,” said Paciolan founder Jane Kleinberger, who asked attendees to take home several lessons from the conference and share any positive feedback with other attendees.

Kleinberger and the rest of the Paciolan crew have plenty to be excited about. A recent survey of PACnet attendees powered by Turnkey Intelligence found that over 85 percent of attendees expect total ticket sales to rise in 2012.

“Of course, that’s got to happen without additional budget or staff at your organization,” said CEO Dave Butler, forecasting that many companies will be challenged to tackle growth on a limited budget.

The conference came on the heels of a number of new client announcements for Paciolan, which has been on a tear since being sold to Comcast-Spectacor in January 2010 — part of a deal brokered by the U.S. Department of Justice during the Ticketmaster and Live Nation merger. Butler said Paciolan has signed 28 new clients in the past 18 months.

On Monday, Paciolan announced its newest client — the Fox Theater in Atlanta, one of the top-grossing performing arts facilities in the United States. According to the Venues Today 2011 Year-End Top Stops report, the Fox Theater was ranked second in its size category, grossing $29.2 million for 233 performances.

Also announced at PACnet was a new high-profile ticketing contract for the Pacific Northwest. Jack Lucas from TicketsWest and Fred Maglione from New Era Tickets have been friendly rivals (and close friends) since they first met in 1987.

Both have large organizational footprints in the Pacific Northwest, but when the contract for the Portland (Ore.) Performing Arts Center went out to bid, Lucas and Maglione thought they would have a better chance of winning the contract from the facility’s current provider, Ticketmaster, if they teamed up together, rather than going after the deal independently.

The plan worked. On Monday, Paciolan CEO Dave Butler announced that the performing arts center was switching to a Paciolan-powered platform (the same system utilized by TicketsWest and New Era Tickets).

TicketsWest will provide the retail outlet support for the venture, while New Era will assist with marketing and analytics. Both companies will be instrumental in assisting with the overall branding of the venue’s new ticketing company.

“Within the industry, I would challenge anyone to show me any other type of joint venture quite like this,” Lucas said. “You’ve got to trust who you’re working with, and Fred and I have a long relationship built on mutual trust and respect.”

Looking back, Maglione said he has no doubt that the partnership between the two entities was crucial in sealing the deal.

“The act of coming together to present this proposal to the organization was as important as the actual fulfillment of the contract,” Maglione said. “The assets of each organization combined created a proposal that none of the other agencies, not even the incumbent, could match.”

Beyond new partnerships, PACnet was filled with success stories from clients working within the Paciolan system. The University of Michigan in Ann Arbor created a fan-gated Facebook promotion, exclusively selling single tickets on the social media site. Matt Kautz, Paciolan’s Director of Social Media, noted that the promotion generated $34,000 in direct sales.

Since then, the school “hired a chief technology officer. Instead of someone going around to fix computers, we’ve got someone to focus on digital strategy to help us develop a true driveway-to-driveway experience,” said Hunter Lochman, chief Marketing officer for the University of Michigan.

Another promotion on the Florida State home page captured the email addresses of over 10,000 visitors to the university’s website.

“That was instrumental in assisting the university with its efforts to generate outbound sales leads,” Kautz said.

The Long Center for the Performing Arts in Austin, Texas, took home the Rookie of the Year award. Within the last year, the venue created a regional ticketing arm with 10 different venues.

“They have implemented almost every tool in the Paciolan toolbox,” Paciolan’s Kathy Burns said.

Montana State University, along with TicketsWest, was honored with the Innovator of the Year award. The university partnered with TicketsWest to encourage students to reserve their free tickets to football games in advance by loading their student cards, creating an entirely paperless system. This guaranteed students a seat at the game; however, students who didn’t reserve seats could still show up at the stadium and, if seats were still available, attend the game.

Paciolan’s Kim Damron presented the Star of the Year award, which she said was very hard to narrow down with 11 nominations. The award eventually went to University of Michigan for creating a new ticket-interest program, putting together a package structure and doubling orders for basketball and hockey. All 13 of the University of Michigan representatives attending PACnet came on stage to accept the award.

Interviewed for this article: Jane Kleinberger, Dave Butler, Kim Damron, Matt Kautz and Kathy Burns, (949) 823-1636; Jack Lucas, (509) 459 6100; Fred Maglione, (484) 875-7301; Hunter Lochman, (734) 763-4423

Venues Today – February 15, 2012 by Dave Brooks

IRVINE, Calif. (Feb. 6, 2012) – Paciolan, an industry-leading provider of ticketing, marketing, and fundraising solutions to more than 500 live entertainment organizations, today announced that it has signed a multi-year agreement with Givex, a global provider of customer engagement technology. With the partnership Paciolan will integrate Givex’s stored value ticketing technology, Uptix, into its ticketing platform. The solution will enable Paciolan-powered venues to pre-sell merchandise and concessions value loaded on bar-coded event tickets. This creates a “cashless” and improved in-venue experience for fans, and increases game-day revenues for venues.

“We’re thrilled to partner with Givex to provide our teams and venues a seamless stored value ticket solution that will help them increase their concessions revenues,” said Dave Butler, chief executive officer of Paciolan. “With Uptix, they’ll also be able to create exciting marketing incentives, including the ability to add value to tickets during the event, or as part of a loyalty program. It’s a ‘win-win’ for venues and fans alike.”

Stored value tickets can be used for single events, group sales, or season tickets. For example, customers using Uptix present their ticket to a concessionaire or point-of-sale station at the venue to pay for food, beverages or merchandise. Season ticket holders, via a fully branded website, can also manage their stored value tickets, purchase additional concession credit, view tickets and event information, and register tickets to protect against loss or theft. Uptix is also used for corporate entertaining as tickets can be given to clients or employees with stored value to spend at a company-hosted event.

“We’re excited to be working with Paciolan, a company that powers more than 500 live entertainment organizations in North America, which sell more than 100 million tickets annually,” said Debbi Blackburn, Vice President of Business Development, Givex. “Our Uptix system will give these organizations a new option to grow concessions revenues and drive season ticket sales, while empowering customers to pre-load tickets with merchandise or concessions value using an easy-to-use online portal.”

The Philadelphia Flyers, Philadelphia 76ers, and Philadelphia Union will be the first teams to implement the integrated Uptix system. These teams will transition to the Uptix stored value system in March, and will be offering fans the ability to manage their stored value tickets via the teams’ websites. The Philadelphia Flyers and Paciolan are subsidiaries of Comcast-Spectacor, the international sports and entertainment firm.

“We are excited to offer 76ers and Flyers fans the opportunity to manage their stored value and season ticket accounts through an intuitive consumer portal,” said Mark DiMaurizio, Vice President of Technology Solutions, Comcast-Spectacor. “The technology convergence between Givex and Paciolan makes the process simple for fans to add or allocate stored value to their tickets, and also helps us efficiently manage the process from a team perspective.”

FutureTix, a ticketing best practices and technologies consulting firm for arenas, sports teams, and universities consulted on the introduction and strategic partnership of Givex and Paciolan.

“This partnership validates the trend in the industry of more teams and venues wanting to offer a loaded ticketing system,” said Dan DeMato, Principal, FutureTix. “Stored value programs are a helpful strategy in selling more tickets, including groups, single and season tickets.”

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About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

About Givex

Givex’s technology has now significantly evolved from the first gift card and loyalty programs that began in 1999. We now provide customizable tools that empower businesses of all kinds to acquire new customers, build, maintain and expand their customer database, effectively communicate with customers, and finally understand and reward their most loyal customers. Find out more at www.givex.com.

IRVINE, Calif. and SAN FRANCISCO (Jan 31, 2012) – Paciolan, a leading provider of ticketing, marketing and fundraising solutions in live entertainment, today announced an exclusive partnership with its secondary ticketing partner, StubHub, the world’s largest ticket marketplace. With the partnership, StubHub will be the exclusive, integrated, secondary ticketing partner for Paciolan teams and venues who decide to offer an open market model. The product integration enables tickets to be resold electronically in a safe environment and then emailed instantly for print-at-home delivery. The integrated StubHub model enables Paciolan-powered college athletics, professional sports, arenas and performing arts venues and their customers an easy and secure way to buy and sell tickets.

“StubHub is the clear leader in the live entertainment, ticket resale market,” said Dave Butler, CEO of Paciolan. “Paciolan and StubHub have entered into an exclusive, integrated, ticket resale partnership to provide our teams and venues and their customers the best-of-breed option to easily buy and sell tickets on the open market. StubHub has been an amazing partner and we are thrilled to expand our relationship with them.”

The Paciolan/StubHub integration enables ticket holders to resell their tickets by logging into StubHub’s online site and entering a barcode number, which StubHub verifies as a legitimate ticket. When the ticket is resold, a new barcode is issued for the ticket, and it’s digitally delivered to the buyer. StubHub’s automated fulfillment technology allows for a streamlined listing and purchase process that saves buyers and sellers time. StubHub’s FanProtect Guarantee presents fans with complete protection from fraud and a stress-free purchasing process when buying tickets online.

Paciolan clients have two options to manage their ticket resale strategy. The first is the integrated solution with the industry-leading open market resale partner, StubHub. The second is managing a private label, fully controlled resale market through Paciolan’s Ticket Marketplace. “Our clients have choices and can decide what is best for their organization. We are seeing a strong trend with more leading organizations wanting to integrate with the StubHub open market model, and think that is the wave of the future,” added Butler.

The integration creates a complementary relationship for venues and fans alike. Venues are able to increase the number of tickets sold on the resale market, often times more than doubling the number of tickets sold after the integration. Florida State University, for example, increased the number of tickets sold on StubHub by over 250% after the first year of integration for football. The integration also offers fans enhanced customer services, including guaranteed, valid tickets to popular events with the best possible seating. Season ticket holders and subscribers can also quickly and easily resell unused tickets and be paid in a secure environment.

“Our exclusive partnership with Paciolan will allow us to further extend our partnerships with Paciolan- powered venues, and we look forward to sharing the many resulting benefits,” said Danielle Maged, head of partnerships and business development, StubHub. “We highly value the tremendous progress we have made with Paciolan over the last year and half, as well as our relationships with these live entertainment institutions.”

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About StubHub

StubHub is the world’s largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company’s unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company’s FanProtect Guarantee™. Company partners include the New York Yankees, University of Texas, and FedEx Field, along with over 60 teams in the NFL, MLB, NBA, NHL and NCAA, complemented with companies such as ESPN, Tickets.com, and Paciolan. StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit www.stubhub.com, www.twitter.com/stubhub, or www.facebook.com/Stubhub

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

IRVINE, Calif. and NORMAN, Okla. (Jan. 18, 2012) – Paciolan, the leading provider of ticketing, marketing, and fundraising solutions in college athletics, announced today that The University of Oklahoma (“Oklahoma”) has renewed its partnership with the company. Working with Paciolan since 1983, Oklahoma will continue leveraging all of Paciolan’s industry-leading solutions, which have helped Oklahoma achieve exceptional success. Oklahoma’s online season ticket renewal rates, for example, have consistently increased over the past four years to a current rate of 50 percent.

“We have been with Paciolan for 28 years and achieved many of our goals during that time by using its software to help us develop new solutions and respond to changing needs,” said Joe Castiglione, director of athletics, for The University of Oklahoma.

Working in conjunction with Paciolan, Oklahoma created its innovative “Sooner Club Loyalty Program,” which rewards loyalty points to students, donors and season ticket holders who attend events. Paciolan integrated points for attendance, ticket sales and donations into a single system that allows Sooner fans and students to earn priority points for attending events, locking in their loyalty.

“We use Paciolan to help us integrate all the Sooner Loyalty Program data so that we can accurately calculate and distribute loyalty points to everyone,” said McK Williams, assistant athletics director of ticket operations for The University of Oklahoma. “In addition, we employ the program to help us fill seats at games, create a complementary ‘win-win’ relationship between us and our fans, donors and students, and give us an active home field advantage for our games. We also use it to help seed future donor support from students who accumulate points and become new donors into their alumni years.”

With Paciolan’s fundraising solution, Oklahoma has also been able to drive revenues, while serving season ticket holders and donors. It recently streamlined the online donation process to make it easier for donors to make their gifts through its website. A new feature includes an online priority point calculator that encourages increased donations and provides the ability to elevate to the next level of corresponding donor benefits.

Over the past year, Oklahoma has also leveraged the Paciolan ticketing system to step up its concert business and serve new fans. This has resulted in increased incremental revenues and grown the number of tickets sold through their Paciolan system. Headlining acts include: Guns N’ Roses, Lady Antebellum, and Miranda Lambert.

Oklahoma also uses Paciolan’s PACMail e-mail marketing system, which provides instant communication with fans, ticket holders and donors, for time-sensitive news, such as priority seating and ticket pre-sales, as well as upcoming games and events. The system is fast, effective and easily links to accounts, while supporting renewals.

“From exciting athletics initiatives and conference championships, to headlining concert events, Oklahoma sets the stage for excellence and we’re thrilled to be a part of it all,” said Dave Butler, chief executive officer of Paciolan. “We’re happy to be continuing our partnership and to be supporting their efforts with our industry-leading ticketing, fundraising and marketing solutions.”

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About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

IRVINE, Calif. and SAN JUAN, Puerto Rico (Jan. 17, 2012) – Paciolan, a leading provider of ticketing and marketing solutions for more than 500 live entertainment organizations, announced today that it has partnered with Ticketpop, the leading electronic ticketing processor in Puerto Rico that services venues and promoters with a combined client base of more than 130,000 consumers. Ticketpop will be implementing Paciolan’s venue enablement ticketing services, which will enable it to control its brand, manage the customer experience, and build lifelong relationships, while maximizing revenue streams. Ticketpop annually processes more than a million tickets to concerts, sports events, theater productions and other entertainment activities through its website www.ticketpop.com and extensive network of distribution channels.

“We’re excited to be working with Paciolan, a company with proven ticketing expertise that has helped many top entertainment organizations achieve their goals,” said Manuel Morales, senior vice president of EVERTEC, Inc. “Paciolan’s ticketing and marketing solutions will allow us to manage every touch point with the consumer.”

The solution will also enable Ticketpop to control its ticketing fees and marketing channels, and offer regional ticketing services to multiple venues. By offering regional ticketing services, Ticketpop will be able to segment and target a diverse group of consumers based on preferences and purchase history across a wide variety of events and venues.

“We chose the best partner in the industry that will allow us to leverage world-class tools and consultative services to improve the customer experience during the ticket purchase process,” added Morales. “Paciolan provides strong leadership and innovation, facilitates the sharing of best practices and delivers a personalized approach to the business that allows us to customize our services to better suit the consumer, as well as our venue and promoter clients.”

Ticketpop plans to utilize the full suite of marketing products made available by Paciolan, including email, the PAC social media platform, as well as consumer marketing services. Combined with robust and powerful online ticket selling capabilities, Ticketpop will be able to cross-sell and up-sell events to fans.

“We’re very excited about working with Ticketpop, the leading electronic ticketing processor in Puerto Rico,” said Dave Butler, chief executive officer of Paciolan. “Leveraging our venue enablement solution to support Ticketpop’s operation is an honor and one we will translate into increased ticket sales and greater control over its brand and consumer interactions.”

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About Ticketpop

Ticketpop is the leading electronic ticketing processor in Puerto Rico owned by EVERTEC, Inc., a diversified processing business, offering transaction processing, payment processing, merchant acquiring, business solutions and other related services in Puerto Rico and certain countries within the Caribbean, Central and Latin America. EVERTEC also owns and operates the ATH network, the leading debit payment and ATM network in Puerto Rico. Headquartered in San Juan, Puerto Rico, EVERTEC has approximately 1,700 employees in 6 countries throughout the Caribbean, Central and Latin America. EVERTEC is 51% owned by an affiliate of Apollo Management VII, L.P., a leading private equity and capital markets investor, and 49% owned by Popular, Inc., the largest financial institution in Puerto Rico and the Caribbean.

For more information about EVERTEC, please visit www.evertecinc.com.

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

IRVINE, Calif. and CLEVELAND (Jan 16, 2012) – Paciolan, a leading provider of ticketing, marketing and fundraising solutions in performing arts, today announced that PlayhouseSquare, a not-for-profit organization and the country’s largest performing arts center outside of New York, has renewed its partnership with the company. With the renewal, PlayhouseSquare will continue leveraging all of Paciolan’s industry-leading solutions, as well as adding its Customer Relationship Management (CRM) system to its product portfolio. PlayhouseSquare, which has been working with Paciolan since 2007, presents a diverse performance schedule consisting of Broadway, concerts, dance, plays, comedy, speakers, and family shows, and draws more than one-million people annually to its more than 1,000 events.

“Paciolan is a true partner that provides the ultimate in flexibility, products and services that allow us to provide our guests a world-class experience and drive bottom line results,” said Art Falco, president and CEO of PlayhouseSquare.

With the partnership renewal, PlayhouseSquare will be adding and integrating Paciolan’s CRM system to its already progressive customer relationship management efforts. With Paciolan CRM, PlayhouseSquare will be able to manage every point of contact with each guest, including ticketing, donations and purchase history, to enhance customer services, grow lifetime relationships and maximize revenue potential.

“Our goal with CRM is to have a comprehensive view and understanding of our guests to provide enhanced customer services. Knowing who they are, what they are buying or donating, and when they are engaged with us is extremely valuable. We’re transitioning to Paciolan’s CRM system since it is fully integrated into our ticketing, fundraising and marketing platform, which enables our entire organization to personalize each interaction with our guests,” said Brian P. Sayre, director of ticket services at PlayhouseSquare.

Leveraging Paciolan’s ticketing system, PlayhouseSquare streamlined and improved the online purchase process resulting in increased online ticket sales each year. For example, PlayhouseSquare was able to create a Cyber Monday promotion this year, which yielded 2,500 in additional ticket sales and more than $91,000 in incremental revenue in a single day. Additionally, leveraging Paciolan’s eVenue online ticketing solution, PlayhouseSquare was able to significantly grow its CEO Program to more than 500 Cleveland-area corporations, resulting in more than $1.8 million in corporate ticket sales.

“With Paciolan, we’re able to offer our guests a more efficient online ticketing process with everything they need. This includes special VIP packaging, subscriptions, renewals, single ticket sales and designer series offers that have led to increased ticket sales,” added Sayre.

Additionally, PlayhouseSquare achieved success with Paciolan’s fundraising system, which enables guests to support the organization through several convenient online donation programs. Recently it implemented a unique “round up” program that enables guests to round up the cost of their ticket purchase and donate these funds to the Education Fund, creating incremental revenue.

PlayhouseSquare was also an early adopter of Paciolan’s mobile ticketing platform, which makes it easy for patrons to buy tickets to PlayhouseSquare events on their smart phone devices. In just three months of rolling out the platform, PlayhouseSquare sold more than $60,000 of tickets through this channel.

“It’s an honor to be working with such an acclaimed performing arts center as PlayhouseSquare, which continues to push the boundaries of innovation and promotes quality performing arts,” said Dave Butler, chief executive officer of Paciolan. “We look forward to continuing our partnership and to taking their success to new levels with the addition of our CRM system.”

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About PlayhouseSquare

PlayhouseSquare is the country’s largest performing arts center outside of New York. The not-for-profit performing arts center presents and produces a wide variety of quality performing arts, advances arts education and creates a neighborhood that is a superior destination for entertainment, business and residential, thereby strengthening the economic vitality of the region. PlayhouseSquare utilizes the arts to engage individuals and attract over one million guests per year to its 1,000+ annual events. These audiences act as the catalyst for economic growth and vitality within the region.

For more information about PlayhouseSquare, visit www.playhousesquare.org.

About Paciolan

Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations who sell over 100 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

About Comcast-Spectacor

Comcast-Spectacor (comcast-spectacor.com) is the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

In a move with national touring industry implications, Brock Jones, formerly VP of Bookings at Nashville’s Bridgestone Arena, has joined Philadelphia-based sports and entertainment firm Comcast-Spectacor in the newly-created role of VP of Bookings. Jones, a 23-year veteran booker of concerts and events, will handle bookings for both Global Spectrum, the company’s facility management firm, and Paciolan, the company’s ticketing software company.

In his new position, Jones will work closely with Global Spectrum COO John Page and the company’s regional vice presidents to bring a variety of performers to Global Spectrum-managed venues. In addition, Jones will also assist Paciolan and their clients in seeking booking opportunities, according to Page.

Jones joins Global Spectrum after spending the past six years at the Bridgestone Arena, where he was responsible for acquiring, scheduling and overseeing all events at Bridgestone Arena. Under Jones’ watch, the arena has significantly increased the number of major concert bookings at the 15-year-old, 20,000-capacity arena, and improved Nashville’s reputation as a market that can sell concert and event tickets to a wide range of attractions.

Calling his time in Nashville “the most rewarding experience of my career,” Jones cites relationships built across the national touring business in general, and specifically within the Nashville-based music community. “The daily interaction with industry professionals such as Rob Beckham (WME), Brian O’Connell (Live Nation), John Huie (CAA) and Clarence Spalding (Spalding Entertainment) is immeasurable,” Jones tells Billboard.biz. “I cannot thank my clients and peers enough for the growth I’ve achieved. Nashville is truly family, one day we scream at each other and the next we’re having dinner together. It is the best of our industry and I’ll miss it immensely. Only an opportunity as dynamic and progressive as that presented by Global Spectrum and Paciolan could ever make me leave this environment. I had to take advantage of working with one of the most respected people our industry has produced in [Comcast-Spectacor President] Peter Luukko.

Jones’ addition to the Global Comcast team reflects a growing trend for arenas and other venues to be more proactive in procuring content. “As our company continues its rapid growth, we felt it was important to create a new position and hire someone of Brock’s caliber to focus on increasing bookings and enhancing event schedules at the more than 110 venues our company manages around the world,” says Page. “Brock has the experience, knowledge, and resources to help us achieve new successes for our diverse roster of worldwide clients. We’re very excited to have him join Global Spectrum.”

The fact that Jones’ duties will also include Paciolan reflects the growing role that ticketing companies are playing in the modern concert industry dynamic. “Many of our Paciolan clients also want assistance in finding opportunities to bring concert acts to their venues, so we too will rely on Brock’s ability to further assist our clients in bringing incremental content to their facilities,” says Paciolan CEO David Butler.

Jones began his career booking acts throughout the Western United States as an independent promoter (Cutthroat Productions in Salt Lake City) before becoming involved in venue management. His extensive career in facility management also includes Director of Events, Department of Cultural Facilities, Arts and Entertainment in Norfolk, Va. (2001-2005); Director of the Colonial Theatre for the Performing Arts in Idaho Falls, Idaho, (1998-2000); and Director of the ASISU Presents at Idaho State University in Pocatello, ID, (1988-89).

In addition, he serves on the Nashville Music Business Council, the Advisory Board for the Nashville Chapter of Musician’s On Call, the Board of Director’s for the T.J. Martell Foundation and is an active Alumni of Leadership Music. Jones earned a BA degree from Idaho State University and attended Law School at The University of The Pacific.

Global Spectrum manages more than 100 other public assembly facilities around the world. Comcast-Spectacor also owns the Philadelphia Flyers of the National Hockey League, Ovations Food Services, New Era Tickets, Paciolan, Front Row Marketing Services, and Flyers Skate Zone, a series of community ice skating rinks

Paciolan is seeking a Senior Software Engineer to join our dynamic Engineering team. The ideal candidate will join a passionate and motivated team to create solutions that exceed our client’s expectations in our core ticketing systems. This is an excellent opportunity to help evolve our core ticketing systems with next-generation web technologies. This role will be involved in the design, development of N-Tier Web-Centric applications as well as enhancing the web features of our core ticketing systems.

What the position involves:

• Designing and developing custom application software in a J2EE/Java architecture environment
• Work in close partnership with business analysts to review functional requirements, identify and analyze options to implementing the functional requirement and design.
• Take ownership of the technical design, development and unit testing life cycle of the application, including but not limited to, producing technical design documents, unit test plans, code walk-throughs, and application development
• Responsibility for on-time and high quality delivery of assignments
• Design/code applications following requirements and specifications
• Participate in the architectural design, documentation and proposal
• Collaborate with Technical Support team in problem resolution

What is required of you:

• Bachelor’s degree in Computer Science
• 5+ years of experience in Java programming
• Experience in analyzing systems and architecture solutions with clear designs
• Strong knowledge base of Web UI such as JavaScript, DHTML
• Excellent communication skills – both written and verbal.
• Proven demonstrated ability to provide effective solutions to software design and development challenges
• Ability to clearly communicate technical concepts and designs to non-developers
• Thrive in an a strong teamwork environment, enjoy learning from and sharing knowledge with others
• Strong capability to multitask in a fast paced, changing environment
• Knowledge of Google GWT is a plus!

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 5+ years of professional programming experience developing scalable, high-performance applications?
2. Please list the number of years of experience you have in the following: Java, Javascript, DHTML, ANT, Eclipse IDE, JDBC
3. YES/NO: Have you earned a Bachelor’s degree in a closely-related field?
4. To be considered, please list your salary requirement.

» Apply for this position

Paciolan is seeking a Project Manager to be a key member of our Professional Services team. This is a critical role within the organization and will be responsible for the coordination and management of complex implementation projects across multiple genres from initiation through delivery. You will serve as as liaison between the company and client in order to ensure that all targets and requirements are met. This is a critical role within the team and will own accountability for the success of the assigned projects.

What the position involves:

• Create and execute project work plans with responsibility for revisions as appropriate to meet changing needs and requirements
• Ensure that projects are completed on schedule and within budgets
• Identify resources needed and assigns individual responsibilities
• Manage day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to client
• Effectively apply our methodology and enforces project standards
• Prepare for engagement reviews
• Minimize our exposure and risk on project
• Ensure project documents are complete, current, and stored appropriately
• Facilitate team and client meetings
• Conduct regular status meetings with project team
• Keep project team well informed of changes within the organization and general corporate news

What is required of you:

Provide Leadership

• Challenge others to develop as leaders while serving as a role model and mentor
• Inspire coworkers to attain goals and pursue excellence
• Identify opportunities for improvement and makes constructive suggestions for change
• Manages the process of innovative change effectively

Encourage Teamwork

• Consistently acknowledge and appreciates each team member’s contribution.
• Effectively utilize each team member to his/her fullest potential
• Motivate team to work together in the most efficient manner
• Keeps track of lessons learned and shares those lessons with team members

Oversee Client Management

• Manage day-to-day client interaction.
• Set and manage client expectations
• Develop lasting relationships with client personnel that foster client ties
• Communicate effectively with clients to identify needs and evaluate alternative business solutions
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Build a knowledge base of each client’s business, organization and objectives

Specialized Skills:

• 3+ years experience with software implementations
• Core project management training a plus
• Related Bachelor’s degree preferred
• Ability to travel 50% required

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES or NO: Do you have three or more years of exeperience with software implementations?
2. YES or NO: Do you have a bachelor’s degree in a related field?
3. Please list your salary requirements.

»Apply for this position

Paciolan is seeking an Implementation Consultant to be a key member of our Professional Services Team. The ideal candidate will possess in-depth product knowledge with Paciolan’s ticketing and/or fund raising software and knowledge of the customers’ business practices within the ticketing industry. This role is key to the organization as it enables the successful implementation of Paciolan’s technology in the client’s organization by providing training and consulting throughout the project life cycle. The ideal candidate will thrive in a fast paced environment and be a self starter.

What the position involves:

• Work with Project Manager and Business Consultant to create project plan
• Build agendas in advance of onsite work and creates status/trip reports on a timely basis
• Attend all project status meetings
• Provide all training to client in project life cycle
• Provide training and consulting for Statement of Work Engagements
• Work within project plan timeline and communicate with project manager if project deadlines are in jeopardy or circumstances will cause a deadline to be missed
• Supply consistent communication with all project team members on all project items

What is required of you:

• Minimum two years experience with Paciolan Software
• Bachelor’s degree preferred
• Ability to consult with the client on setup and use of Paciolan software
• Proven track record of developing clear and concise functional form specifications for standard programs
• Demonstrated ability to resolve complex application problems
• Strong interpersonal skills including the ability to effectively work with people in immediate team and other departments
• Adaptability, flexibility and the ability to succeed in a dynamic, fast paced environment
• Proven success in handling multiple projects and balancing multiple priorities
• Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail
• Ability to travel 70-80% to client and customer sites

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Have you earned a Bachelor’s degree in a related field?
2. YES/NO: Do you have 2+ years of experience with Paciolan Software?
3. YES/NO: Are you able and willing to travel 70-80% to client and customer sites?
4. To be considered, please list your salary requirement.

»Apply for this position