Contact Us::

p: 866-722-4652 f: 949-823-1601

info@paciolan.com

About Us

As a leader in ticketing, fundraising, marketing, analytics, and technology solutions we have 37 years of experience powering more than 500 live entertainment organizations that sell over 120 million tickets per year.

By using our industry-leading solutions, we not only bring your venue to life by filling it with fans and patrons, we also help you to engage your fans and patrons to keep them coming back again and again.

As an industry leader, we have 37 Years Of Experience that we use bring your venue to life by filling it with fans and patrons plus help you engage your fans and patrons to keep them coming back again and again.


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Our Solutions

Our venue enablement model puts you first, making every essential detail perfect so that you can host amazing experiences that inspire fans to buy tickets to more events. We provide you with the tools and services to connect you with your fans during every aspect of the customer lifecycle. First, we help your customers to find your tickets with powerful event discovery tools and partnerships. Then we make it easy for them to purchase your tickets online or via mobile with a rich, intuitive buying experience. Once customers are at your venue we power exciting in-event engagement tools that integrate social and mobile technologies into the event experience, and after they leave we provide you with automated tools to remarket and send personalized messaging to invite them back to your venue.

Service

Ticketing

Equip your venue for success with our powerful ticketing solutions that enable you to sell tickets to your fans anywhere they choose—on the go, at home, or at your box office. Our mobile-friendly technology makes it easy for your customers to buy tickets, manage their accounts, and transfer or resell tickets from their smartphone, putting fans in control. You capture every customer interaction within our CRM solution, providing a 360-degree view of each customer, providing the opportunity to personalize future messaging to keep them coming back.

Fundraising

Elevate your fundraising efforts with our powerful, integrated solution. Empower your donors to make contributions online or directly with your development officers and provide flexible payment options with a set of customer-friendly tools. Our customized priority points programs and unique tools provide you with a powerful platform to maximize donation revenue and build lifetime donor relationships.

MARKETING

Engage your audience and customize fan communications with our marketing services. The suite of marketing solutions enables you to reach your fans before, during, and after the event. Connect with your fans through rich email and marketing automation technologies, in-venue social and mobile experiences, and personalized, automated campaigns and remarketing messages to drive repeat transactions and elevate the customer experience.

Analytics & Reporting

Curate a complete view of your organization's activities with visual dashboards and reporting on your key performance metrics including ticket sales, fundraising, marketing, attendance, website, or customer behavior. Armed with this intelligence, you can better measure marketing performance, analyze event, ticket and donation revenue, and identify trends to make informed business decisions that improve the bottom line.

Our Clients

As the second largest primary ticketing company in North America, we power many of the nation's largest college athletics, performing arts, professional sports, and arena organizations. Our solutions enable these leading organizations to sell tickets and drive donations under their brand, manage their customer relationships, enhance the fan experience, and grow revenue.

120

College Athletics

75

Performing Arts

100

Pro Sports & Arenas

20

Regional Ticketing

Our College Athletics Clients

120 leading collegiate athletic departments

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Our Performing Arts Clients

75+ performing arts venues

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Our Pro Sports & Arenas Clients

100+ professional sports and arenas clients

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Our Regional Ticketing Partners

Several regional ticketing partners who serve hundreds of venues.

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Testimonials

What people are saying about Paciolan.

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Dean Williams

VP, Marketing & Sales for Red Deer Rebels

We're excited to work with Paciolan, in partnership with Westerner Park, for this new era in Rebels Hockey. This change represents a new level of service for Season Ticket Members that begins immediately.

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Roy Shick

Sr. Assoc. Athletics Director for External Affairs, University of Washington

Paciolan understands college athletics and what we want to accomplish. We prioritize creating the best possible experience for Huskies fans and are looking forward to innovating with the addition of several new services.

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Bill Hanney

Owner & Producer, North Shore Music Theatre

Selecting Paciolan to continue to provide innovative ticketing and marketing services for the North Shore Music Theatre enables us to ensure our patrons have exceptional experiences. Paciolan's ticketing and marketing technology is the industry standard and helps us operate more efficiently and allows live entertainment fans in New England to enjoy every interaction with our theatre and staff.

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Hunter Yurachek

Vice President for Athletics, University of Houston

With Paciolan not only an industry leader in college athletics, but also at the forefront of technology, it is the perfect partnership for Houston Athletics. Their services will enable us to provide a better fan and donor experience, benefitting both our department and Houston fans.

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Allan C. Vela

President and Chief Executive Officer of The Fox Theatre

Continuing our partnership with Paciolan allows us to further enhance our patrons experiences through the industry's leading technology services. Paciolan's platform enables us to create seamless purchase and donation experiences for our patrons, and the ability to better engage with customers to ensure their interactions with us are first class.

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Tim Savona

General Manager of Ford Idaho Center

We are thrilled to expand our scope of services to include Paciolan, which provides us with an opportunity to grow our business with IC Tickets, and further enhance every customer experience and interaction with the Ford Idaho Cente. Our goal is to make a positive impact on each of our venues and the Nampa community, and Spectra helps us reach those goals with integrated services and leading technology.

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James Francis

Sr. Assoc. Athletics Director for External Operations, University of Arizona

Paciolan really understands college athletics fundraising and ticketing, and we will benefit from their resources and experience. The company understands what we want to accomplish with our athletics initiatives and, working with our client partner, helps us achieve those goals by regularly communicating industry best practices and strategies. We're looking forward to continuing to enhance our customer experience with the addition of several new services.

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Tom Bowen

Athletic Director, University of Memphis

Paciolan has been a great partner over the years, working with us to create the best possible experience for Tigers fans. The company understands the industry and what we want to accomplish. We're looking forward to continuing to innovate and enhance our customer experience.

Recent News

Stay up to date with the latest news.

Post

PACIOLAN ACQUIRES
TICKETSWEST & WESTCOAST
ENTERTAINMENT

Acquisition brings together industry-leading organizations

Paciolan will acquire TicketsWest, a full service ticketing and marketing service provider, and WestCoast Entertainment, promoter and producer of a variety of entertainment productions, from RLH Corporation. This provides alignment and synergies to TicketsWest clients and the industry, plus the opportunity to continue growing.

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Post

LEARFIELD TO ACQUIRE
SPECTRA'S TICKETING &
FAN ENGAGEMENT Divison

Ticketing, Marketing & Analytics Platform To Reclaim Paciolan Name

Leading college sports marketer, Learfield, continues to build out its suite of services to collegiate athletic departments and live entertainment organizations with the acquisition of the Spectra's Ticketing & Fan Engagement division—formerly known as Paciolan—from Comcast Spectacor.

Read More
Post

University of
Washington Selects
Paciolan

Utilizes Paciolan solutions to further enhance all fan and donor experiences

With the partnership, Washington will employ Paciolan's industry-specific implementation of Salesforce CRM services, Access Management digital ticketing, the division's industry-leading Marketing Automation services, PAC Analytics, and install Ballena's 3D visualizations for both Football and Basketball.

Read More

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Meet Our Team

Our leadership team is driven by the goal of keeping you as a customer for life. With rich industry knowledge, deep experience in developing industry-leading technologies, and a vision of helping you to drive revenue and enhance the customer experience, our leadership team is passionate about serving our clients.

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DAVE BUTLER

Chief Executive Officer

Oversees strategic direction and vision for the company, including client satisfaction, retention and product direction of all products, services, and solutions.

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KIM DAMRON

President & Chief Operating Officer

Leads the development and execution of the company's products, services, solutions and strategic growth and oversees the day to day management of business operations.

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JANE KLEINBERGER

Founder

Jane Kleinberger co-founded Paciolan in 1980 and has served in multiple capacities during her tenure, including CEO and Chairman of the Board.

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STEVE SHAW

Chief Financial Officer

Oversees all day-to-day financial aspects of the company, including strategy, financial reporting, budgeting, accounting, taxation, and treasury functions.

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STEVE DEMOTS

Chief Revenue Officer

Oversees the sales team responsible for developing new business opportunities and solidifying long-term partnerships across all client genres.

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KEITH WHITE

Chief Technology Officer

Oversees the product management, product development, design, engineering and quality assurance for the Paciolan Platform.

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CRAIG RICKS

Sr. VP, Marketing

Oversees all corporate marketing initiatives, including strategic marketing programs, client marketing, conferences, public relations, branding and advertising

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CHRISTIAN LEWIS

VP of Marketing, Business Development

Oversees all client retention, acquisition of new clients and the ongoing growth of the Paciolan client community.

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ERIK JANIS

VP of Technology Services

Oversees the ticketing infrastructure and day-to-day IT operations.

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STEVE GEIB

VP of Professional Services

Oversees professional services and consulting, in addition to the contact center and fulfillment operations.

Get In Touch

If you're interested in learning more about our services and all the ways we can help you, please call or write us.

5171 California Avenue, Suite 200
Irvine, CA 92617

info@paciolan.com

p: 866-722-4652
f: 949-823-1601